Relationship Banker

Valley National Bank•Jersey City, NJ

About The Position

The Relationship Banker grows existing customer relationships and acquires new customers through sales execution, lead management, and proactive cross-selling. The role provides friendly, professional, solution-oriented service; educates customers about bank products and services; assesses financial needs; and recommends appropriate solutions. Responsibilities include opening checking, savings, CD, and IRA accounts, discussing and selling loan products, and promoting online and mobile banking. The Relationship Banker also processes customer transactions, maintains and balances a cash drawer, and serves as Vault Teller by managing branch currency and coin levels, orders, shipments, and distribution. The position supports sales referrals, helps coach and mentor branch staff, participates in community events and CRA initiatives, and follows applicable compliance requirements, the bank's code of conduct, and its policies and procedures.

Requirements

High school diploma or GED equivalent.
At least one year of experience in customer service, retail sales and service with cash handling, or a similar role.
Excellent verbal and written communication skills, including the ability to write correspondence and accurately demonstrate products and services to customers.
Strong interpersonal and customer service skills, including attentiveness, information retention, tact, and diplomacy with customers and employees.
Strong analytical, problem-solving, and decision-making skills to uncover and resolve complex customer issues.
Ability to make sound, on-the-spot decisions about customer transactions while balancing customer satisfaction against the bank's exposure to loss or fraud.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.
Deep understanding of retail banking and strong customer service skills, including the ability to engage customers in conversations about products and services.
Detail orientation, strong organizational skills, and a high degree of accuracy.
Ability to manage multiple projects simultaneously.
Proficient computer skills.

Nice To Haves

One year of business services experience in branch banking and knowledge of branch operations, or successful completion of a Valley Retail training program.
Associate's or bachelor's degree concentrated in accounting, business, finance, economics, or a related field.
FIS/IBS (Integrated Banking Solutions) experience.

Responsibilities

Grow existing customer relationships and acquire new customers through consistent sales execution, lead management, and proactive cross-selling.
Deliver exceptional, friendly, professional, and solution-oriented customer service in alignment with the bank's mission and service quality standards.
Maintain knowledge of bank products and services, educate customers, and cross-sell to meet their financial needs.
Meet with customers to assess financial needs, identify sales opportunities, and provide full-service support.
Open checking, savings, CD, and IRA accounts, and discuss and sell loan products to existing and prospective customers.
Demonstrate and promote online and mobile banking capabilities.
Participate in or oversee the sales referral process to help ensure customers' financial needs are met.
Assist management in coaching and mentoring branch staff.
Process customer transactions efficiently and leverage technology to enhance service.
Maintain and balance a cash drawer and use teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
Serve as Vault Teller by maintaining adequate branch cash levels and managing currency and coin orders, shipments, and distribution to tellers within established limits.
Participate in community events and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to management.
Maintain knowledge of and comply with regulatory requirements, the bank's code of conduct, and its policies and procedures.