Relationship Banker - LA South Market - Bilingual Spanish Required

Bank of America • Los Angeles, CA

3d • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by building client relationships and connecting clients with solutions that meet their financial goals. This position engages clients in the financial center lobby, educates them about and assists with self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role includes in-depth conversations to understand clients’ financial and life priorities and delivering a positive client experience.

The position is open across the LA South market. The specific financial center assignment depends on business needs. A new hire will train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by law. Bank of America follows an in-office culture supporting collaboration, engagement, and career development.

This is a 1st-shift role scheduled for 40 hours per week. It requires weekend and/or extended-hour availability and may involve scheduling at any financial center within a reasonable distance. The stated pay range is $25.00–$26.77 per hour; offers depend on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• Bilingual Spanish.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Collaborate effectively and build and nurture strong relationships.
• Show passion, commitment, and drive to improve clients’ financial lives.
• Confidently identify solutions for new and existing clients based on their needs.
• Communicate effectively and confidently and feel comfortable engaging with all clients.
• Be able to learn and adapt to new information and technology platforms.
• Confidently educate clients on simple banking transactions through ATMs, online banking, and mobile banking.
• Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
• Follow established processes and guidelines and comply with applicable laws and regulations.
• Manage time and capacity efficiently.
• Focus on results while acting in the client’s best interest.
• Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, and comply with applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities and accurately process cash transactions as needed.
• Engage clients in the lobby and educate and assist them with self-service banking resources.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them to appropriate solutions.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed