Relationship Banker - LA South Market - Bilingual Spanish Required

Bank of America•Los Angeles, CA

3d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by engaging clients and connecting them with solutions that support their financial goals. The role focuses on welcoming clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processing cash transactions accurately and efficiently when needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and help identify appropriate solutions. The position is open across the LA South Market. The specific financial center assignment is based on business needs. New hires train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by law. Bank of America describes its work culture as in-office, with expectations and flexibility based on role responsibilities and business needs. This is a first-shift, 40-hour-per-week role. Spanish bilingual ability is required.

Requirements

Bilingual Spanish.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging with all clients.
Learn and adapt to new information and technology platforms.
Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as in business management, business administration, or finance.

Responsibilities

Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
Accurately and efficiently process cash transactions for clients as needed.
Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
Partner with small business, lending, and investment experts to grow business knowledge and networks.
Effectively manage financial center traffic, appointments, and outbound calls.
Drive the client experience.
Manage cash responsibilities.