Relationship Banker - LA South Market - Bilingual Spanish Required
About The Position
At Bank of America, the Relationship Banker engages clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed and has in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their financial goals. The position is open across the LA South Market. The specific Financial Center location is determined by business needs. The employee trains at one financial center and may later work at another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America describes its culture as in-office, supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.
Requirements
- Bilingual Spanish.
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results, acting in the client's best interest.
- Collaborate effectively and build and nurture strong relationships.
- Show passion, commitment, and drive to improve clients' financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidently educate clients on conducting simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Apply strong critical-thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines and comply with applicable laws and regulations.
- Manage time and capacity efficiently.
- Focus on results while acting in the client's best interest.
- Be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in clients' and the bank's best interests and complying with applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients to understand their financial and life priorities and connect them with appropriate solutions.
- Educate and assist clients with self-service banking resources, including ATMs, online banking, and mobile banking.
Benefits
- Access to paid time off.
- Benefits eligibility.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
