Relationship Banker - LA South Market - Bilingual Spanish Required

Bank of America•Los Angeles, CA

4d•$25 - $27•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through the power of every connection. This role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The position is open across the LA South market. The specific financial center assignment will depend on business needs. New hires train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is based in an in-office financial center environment and requires 40 hours per week. The schedule is first shift, and work on weekends and/or extended hours may be required, including assignment to a nearby financial center. Bank of America describes its culture as inclusive and caring, with opportunities to learn, grow, develop a career, and contribute to the communities it serves. The role is benefits eligible and offers paid time off and other employee benefits. Compensation is $25.00–$26.77 per hour, determined based on experience, education, and skill set; the role has base pay and is not incentive eligible.

Requirements

Bilingual Spanish.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines and comply with applicable laws and regulations.
Manage time and capacity efficiently.
Focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby, educate them about self-service resources, and assist with transactions.
Have conversations with clients to understand their financial and life priorities and connect them to solutions aligned with their goals.