Relationship Banker - San Gabriel Area- Mandarin Language required
About The Position
At Bank of America, the Relationship Banker engages clients in the lobby, educates them about and assists with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role includes having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. Mandarin language skills are required. The position is based at listed financial centers in Montrose and San Gabriel, California, and follows the bank’s in-office culture.
Requirements
- Mandarin language proficiency is required.
- High school diploma, GED, secondary school, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective and confident communication skills and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence educating clients on simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills to meet clients’ needs.
- Ability to follow established processes and guidelines and comply with applicable laws and regulations.
- Efficient time and capacity management.
- Ability to focus on results while acting in the client’s best interest.
- Availability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of financial services industry products and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, doing what is right for clients and the bank while complying with applicable laws and regulations.
- Grow business knowledge and network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions through self-service resources.
- Conduct in-depth conversations to understand clients’ financial and life priorities and connect them to appropriate solutions.
- Work weekends and/or extended hours as needed, including potential scheduling at any financial center within a reasonable distance.
Benefits
- Paid time off.
- Access to resources and support for employees.
- Benefits eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
