Relationship Banker - Los Angeles Downtown area Mandarin or Cantonese Required

Bank of America•Los Angeles, CA

3d•Onsite

About The Position

Bank of America is hiring a Relationship Banker for its Los Angeles-area market. The specific Financial Center location will be based on business needs. If offered the position, the employee will train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. It also involves in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The position works in an in-office financial center environment and is a 40-hour-per-week, first-shift role. Weekend and/or extended-hours work may be required, as may travel to a financial center within a reasonable distance.

Requirements

High School Diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently and focus on results while acting in the client’s best interest.
Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Must meet applicable FDIC restrictions concerning specified criminal history.
Mandarin or Cantonese required, as stated in the job title.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or business-relevant Associate’s degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, and comply with applicable laws and regulations.
Partner with experts in small business, lending, and investments to grow business knowledge and network.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities, including accurately and efficiently processing cash transactions as needed.
Engage clients in the lobby and educate and assist them with self-service banking transactions.
Have in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.