Relationship Banker-Cantonese Required
About The Position
At Bank of America, the Relationship Banker engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. The role includes in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The position is open across the market. The assigned financial center will be based on business needs. A new hire will train at one financial center and may later move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The position is in-office and requires Cantonese. It is a first-shift role scheduled for 40 hours per week, and may include weekends or extended hours and scheduling at another nearby financial center.
Requirements
- Cantonese language proficiency is required.
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Collaborate effectively and build and nurture strong relationships.
- Show passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and be comfortable engaging all clients.
- Be able to learn and adapt to new information and technology platforms.
- Confidently educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Apply critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines, comply with applicable laws and regulations, and act in the best interests of clients and the bank.
- Manage time and capacity efficiently and focus on results while acting in the client’s best interest.
- Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
- Minimum education: High school diploma, GED, secondary school, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
Benefits
- Benefits eligibility.
- Access to paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
