Relationship Banker-Spanish Required
About The Position
At Bank of America, the Relationship Banker helps make financial lives better by building client relationships and connecting clients with solutions that meet their financial goals. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. The position is open across the market, and the specific Financial Center location will be based on business needs. If hired, the employee will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is a 40-hour-per-week first-shift position and requires Spanish. Weekend and/or extended-hours work may be required, including scheduling at any financial center within a reasonable distance.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Spanish language required.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective and confident communication skills and comfort engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills to meet client needs.
- Ability to follow established processes and guidelines and comply with applicable laws and regulations.
- Ability to manage time and capacity efficiently.
- Ability to focus on results while acting in the client's best interest.
- Ability to work weekends and/or extended hours, possibly at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank's risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them to solutions that meet their financial goals.
Benefits
- Benefits eligible role.
- Access to paid time off.
- Resources and support for employees.
- Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
