Relationship Banker - Brooklyn Central Market - Spanish Required

Bank of America•Brooklyn, NY

1d•Onsite

About The Position

At Bank of America, the Relationship Banker supports the company’s purpose of helping make financial lives better through client connections and responsible growth. The role is based in a financial center and engages clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs. The banker processes cash transactions accurately and efficiently as needed, learns about clients’ financial and life priorities through in-depth conversations, and connects them with solutions that support their financial goals. The position also manages financial center traffic, appointments, outbound calls, and cash responsibilities; builds client relationships; and partners with specialists in small business, lending, and investments. The role follows established processes and applicable laws and regulations, supports operational excellence and the bank’s risk culture, and drives a positive client experience. Spanish bilingual ability is required. The position is 40 hours per week, first shift, and requires weekend and/or extended-hour availability and travel to nearby financial center locations. It is an in-office role, with work locations listed in Brooklyn, New York. Pay is $25.00–$26.77 per hour, with final offers based on experience, education, and skill set. The role is not incentive eligible and is benefits eligible.

Requirements

Bilingual Spanish is required.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results, acting in the client's best interest.
Collaborate effectively and build and nurture strong relationships.
Show passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidently identify solutions for new and existing clients based on their needs.
Communicate effectively and confidently and feel comfortable engaging all clients.
Be able to learn and adapt to new information and technology platforms.
Confidently educate clients on simple transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines and applicable laws and regulations.
Manage time and capacity efficiently and focus on results while acting in the client’s best interest.
Be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Have a High School Diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
A bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities and accurately and efficiently process cash transactions as needed.
Engage clients in the lobby, educate and assist them with self-service transactions, and connect them to solutions that support their financial goals.