Relationship Banker - Brooklyn Central Market - Spanish Required
About The Position
At Bank of America, the Relationship Banker helps make clients’ financial lives better by engaging clients in the lobby, educating them, and assisting with transactions through self-service resources such as mobile banking, online banking, and ATMs. The role accurately and efficiently processes cash transactions as needed. The banker holds in-depth conversations to understand clients’ financial and life priorities and connects them with solutions that support their financial goals. The position also supports a strong client experience, operational excellence, and the bank’s risk culture while following established processes and applicable laws and regulations. The role is based at a Brooklyn financial center, requires Spanish, and may involve travel to nearby financial center locations.
Requirements
- Bilingual Spanish required.
- High school diploma, GED, secondary school, or equivalent.
- Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
- Collaborates effectively and builds and nurtures strong relationships.
- Demonstrates passion, commitment, and drive to improve clients’ financial lives.
- Confidently identifies solutions for new and existing clients based on their needs.
- Communicates effectively and confidently and is comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Confident educating clients on simple banking transactions using self-service technologies, including ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills.
- Follows established processes and guidelines and applicable laws and regulations.
- Efficiently manages time and capacity.
- Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby, educate them, and assist with transactions through self-service resources such as mobile banking, online banking, and ATMs.
- Hold conversations to understand clients’ financial and life priorities and connect them to suitable solutions.
Benefits
- Benefits eligibility.
- Paid time off.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
