Relationship Banker - Los Angeles Downtown area Mandarin or Cantonese Required

Bank of America•Torrance, CA

4d•$25 - $27•Onsite

About The Position

At Bank of America, the Relationship Banker engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. The role involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that support their financial goals. The position is open across the market, with the specific financial center determined by business needs. The employee will train at one center and may later move to another center within a reasonable commuting distance of home, as permitted by applicable law. This is an in-office role. It is a first-shift position with 40 hours per week, and may require weekends, extended hours, and travel to financial centers within a reasonable distance. The role is benefits eligible and pays $25.00–$26.77 per hour; compensation is a base salary and is not incentive eligible.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Ability to work weekends and/or extended hours and travel to any financial center location within a reasonable distance.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the best interest of clients.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients’ financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Ability to educate clients on simple banking transactions using self-service technologies, including ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Focus on results while acting in clients’ best interests.
Mandarin or Cantonese language ability is required by the job title.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
Skills in adaptability, business acumen, customer and client focus, oral communication, problem solving, account management, client experience branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Execute the bank’s risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby, educate and assist them with self-service banking transactions, and process cash transactions as needed.
Understand clients’ financial and life priorities and connect them with solutions aligned with their goals.