Relationship Banker - Cincinnati Market

Bank of America•Cincinnati, OH

7d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by supporting clients, teammates, communities, and shareholders. The bank emphasizes Responsible Growth, an inclusive and caring workplace, career development, and teammate wellness. The company maintains an in-office culture intended to support collaboration, engagement, and career development, with role-specific flexibility based on business needs. This position is open across the Cincinnati market. The specific Financial Center location will be determined by business needs. The person hired will train at one financial center and may then move to another location within a reasonable commuting distance of their home, to the extent permitted by applicable law. The Relationship Banker engages clients in the lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. The role includes having in-depth conversations to understand clients' financial and life priorities and connecting them with solutions that meet their financial goals.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical-thinking and problem-solving skills to meet clients' needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to focus on results while acting in the client's best interest.
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center within a reasonable distance.
Ability to work 40 hours per week on 1st shift.

Nice To Haves

Experience in financial services and knowledge of financial services industry products and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash-handling experience.
Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with self-service banking transactions.
Process cash transactions accurately and efficiently as needed.
Discuss clients' financial and life priorities and connect them with solutions aligned with their goals.