Relationship Banker- Float Position

Commercial Bank•Ithaca, MI

6d•Onsite

About The Position

The Relationship Banker, also referred to as a SuperBanker, assists customers with new and existing depository accounts, personal lending, and transactions, while recommending relevant products and services. The role follows Commercial Bank policies and procedures and provides service to customers across branch locations as needed to provide float coverage. The position supports deposit and relationship growth by discussing products with customers and prospects, opening consumer and business accounts, assisting with mortgage and personal loan applications and closings, processing branch transactions, and coordinating with peer departments to resolve issues. The banker maintains product knowledge, protects customer confidentiality, follows internal controls and banking regulations, completes annual BAI training, and identifies opportunities to streamline procedures. This is an in-person role in a professional office setting, with telework exceptions potentially applicable. Travel between bank offices and to client or outside meetings is required. The work environment has low to moderate noise, and the role involves extended computer use and occasional lifting of up to 25 pounds.

Requirements

At least 2 years of banking or related experience.
Must be able to become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) within 3 months of hire.
Must be able to obtain Notary Public certification within 3 months of hire.
Ability to multitask.
Excellent interpersonal skills and problem-solving abilities.
Good understanding of the bank’s depository products and services.
Good understanding of the bank’s core system and Microsoft Office Suite.
Strong organizational skills.
Excellent written, verbal, interpersonal, and analytical skills, with the ability to communicate effectively and project a professional image.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Associate’s degree in Business or a related field preferred.

Responsibilities

Discuss and recommend Commercial Bank products and services to new and existing customers based on their needs.
Create, deliver, and discuss proposals for interested prospects and customers, focusing on deposit and relationship growth.
Open consumer and business depository accounts.
Assist borrowers with mortgage and personal loan applications face-to-face or over the phone.
Assist with loan closings.
Communicate with peer departments to meet customer needs, resolve issues, and support customer satisfaction.
Maintain knowledge of bank products, services, and procedures for selling, opening, and servicing deposit and consumer lending products.
Conduct depository and customer changes accurately and efficiently.
Process customer transactions within the branch as needed.
Deliver on the bank’s customer service promise and follow up in a timely manner.
Keep customers’ business confidential.
Comply with internal controls, bank policies, procedures, and applicable regulations, including BSA and OFAC.
Recommend procedure changes to streamline processes.
Complete required BAI training annually.
Travel between branch locations as needed to provide float coverage.
Perform other duties as assigned.