Float Relationship Banker I - Virginia, MN

U.S. Bank•Hibbing, MN

About The Position

U.S. Bank is hiring a Float Relationship Banker I based at its Virginia, Minnesota branch, with travel to the Hibbing, Minnesota branch as needed. Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first approach to provide counsel tailored to customers’ banking needs and goals. The role involves assessing customer needs, gathering and processing customer and account information, explaining deposit and loan products and services, and recommending appropriate solutions. The banker supports consumers and businesses by opening accounts, completing service requests, submitting credit applications, processing basic transactions, and educating customers about digital and self-service options. The role also requires collaboration with branch colleagues and partners, use of available resources and technology, and accurate, operationally sound service. NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z; the registration process includes criminal-background and credit checks, and continued compliance is required. The stated pay range is $20.25–$24.75. U.S. Bank describes benefits including healthcare, life and disability coverage, pregnancy disability and parental leave, retirement plans, paid vacation and holidays, adoption assistance, and sick and safe leave accruals. Benefits are subject to eligibility requirements.

Requirements

High school diploma or equivalent.
Typically fewer than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting criminal-background and credit-check requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs while using a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build relationships with customers through in-person, appointment-based, and virtual channels, adapting a digital-first mindset.
Assess and address customers’ banking needs; obtain and process customer and account information.
Explain and educate customers about deposit and loan products and services, and recommend solutions aligned with their goals and needs.
Proactively reach out to and follow up with clients, learning about their financial needs and banking channel preferences.
Engage and communicate effectively with new and existing clients to identify suitable solutions.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent customer experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about emerging digital and self-service products and services.
Use available resources and technologies to optimize customer experience and provide accurate, operationally excellent service.
Travel to the Hibbing, Minnesota branch as needed.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.