Relationship Banker I - Andover, MN

U.S. Bank • Andover, MN

2d

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, providing counsel while adopting a digital-first mindset. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role includes proactive outreach and follow-up, learning customers’ financial needs and preferred banking channels, maintaining knowledge of consumer and business banking products—including digital offerings—and delivering an optimal client experience.

Requirements

• High school diploma or equivalent.
• Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
• Ability to complete the required NMLS registration process, including criminal background and credit checks, and meet ongoing registration requirements.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Proven customer service and interpersonal skills.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customer needs while using a digital-first mindset.
• Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
• Experience in the financial services industry.

Responsibilities

• Build and foster client relationships through proactive outreach and follow-up.
• Ask questions to understand clients’ financial needs and banking channel preferences.
• Engage and communicate with clients to identify solutions for new and existing customers.
• Maintain working knowledge of consumer and business banking products and services, including digital products and services.
• Provide a consistent client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members and partners to serve clients.
• Open consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about digital products and self-service technologies.
• Use available resources and technologies to improve client experience and ensure operational excellence and accuracy.
• Complete the required NMLS registration process and maintain registration requirements.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and an employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase and 401(k) contribution and pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED