Relationship Banker I - Little Falls, MN

U.S. Bank•Little Falls, MN

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual channels, using a digital-first mindset to provide counsel and address banking needs. They establish trust by assessing customer needs, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions aligned with each customer’s goals. The role builds and fosters customer relationships through proactive outreach and follow-up, learns customers’ financial needs and channel preferences, and provides a consistent client experience. Relationship Bankers maintain working knowledge of consumer and business banking products, including digital services; greet customers and process basic transactions; collaborate with branch colleagues; open consumer and business accounts; complete service requests; and submit credit applications. They also educate customers on digital and self-service options and use available resources and technology to serve customers accurately and effectively. The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes a criminal background and credit check. Failure to meet or maintain registration requirements may result in an offer rescission or termination of employment.

Requirements

High school diploma or equivalent.
Typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including meeting applicable criminal background and credit-check requirements.

Nice To Haves

Proven ability to build and foster customer relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with customers.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Proven customer service and interpersonal skills.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ underlying needs while applying a digital-first mindset.
Basic proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Experience in the financial services industry.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Assess customers’ financial needs and channel preferences, and identify solutions for new and existing customers.
Engage and communicate effectively with customers and recommend products and services aligned with their needs.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting customers and processing basic transactions.
Collaborate with branch team members and partners to serve customers.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate customers about digital and self-service products and services.
Use available resources and technologies to optimize the customer experience and provide accurate service.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.