Relationship Banker - Downtown Chicago
About The Position
At Bank of America, the Relationship Banker helps clients with their financial needs while supporting the bank’s purpose of improving financial lives and delivering Responsible Growth. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions when needed. Bankers have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals. The position is open across the Chicago market, and the specific Financial Center location is determined by business needs. New hires train at one financial center and may subsequently work at another location within a reasonable commuting distance of home, as permitted by applicable law. The role is first shift and 40 hours per week. It is compensated with an hourly base salary and is not incentive eligible.
Requirements
- Be an enthusiastic, highly motivated self-starter with a strong work ethic, focus on results, and commitment to acting in the client’s best interest.
- Collaborate effectively and build and nurture strong relationships.
- Demonstrate passion, commitment, and drive to improve clients’ financial lives.
- Confidently identify solutions for new and existing clients based on their needs.
- Communicate effectively and confidently and feel comfortable engaging all clients.
- Be able to learn and adapt to new information and technology platforms.
- Confidently educate clients on conducting simple banking transactions through self-service technologies, including ATMs, online banking, and mobile banking.
- Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
- Follow established processes and guidelines and comply with applicable laws and regulations.
- Manage time and capacity efficiently.
- Focus on results while acting in the best interest of the client.
- Be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
- Have a high school diploma, GED, secondary school qualification, or equivalent.
Nice To Haves
- Experience in financial services and knowledge of financial services products and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Engage clients in the lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, and comply with applicable laws and regulations.
- Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
- Effectively manage financial center traffic, appointments, and outbound calls.
- Drive the client experience.
- Manage cash responsibilities.
Benefits
- Access to paid time off.
- Industry-leading benefits for eligible employees.
- Resources and support for employees.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
