Associate Relationship Banker - Downtown Manchester

JPMorgan Chase & Co. • Manchester, CT

12h • Onsite

About The Position

At Chase, Associate Relationship Bankers create welcoming, memorable experiences for clients and employees while building lasting relationships through attentive service, inclusion, and exceeding expectations. In a Chase branch, the Associate Relationship Banker represents the brand and culture, using banking knowledge and financial technology to assist clients who visit the branch and help address their financial needs. The role involves serving walk-in and scheduled clients in person and by phone, recommending relevant products and services, and connecting clients with digital banking tools and specialized team members.

The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC's review of relevant information, including criminal conviction history, credit report, and NMLS information. A felony conviction within the last seven years disqualifies candidates from consideration. The position also requires NMLS registration under the SAFE Act of 2008, including registration or an update after starting, annual renewal, and required updates thereafter. Continued employment is contingent on meeting these requirements.

Requirements

• High school degree, GED, or foreign equivalent.
• Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to create memorable client experiences and elevate the client experience.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Ability to work branch hours, including weekends and some evenings.
• Meet Dodd Frank/Truth in Lending Act Loan Originator qualification requirements; a felony conviction within the last seven years disqualifies candidates.
• Register with or update the National Mortgage Licensing System and Registry (NMLS) as required under the SAFE Act, and complete annual renewals and required updates.

Nice To Haves

• At least one year of sales experience in Retail, Financial Services, or another related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Provide attentive, friendly service and create a welcoming environment for clients.
• Communicate politely and consultatively, asking questions and listening to understand and anticipate client needs.
• Assist walk-in and scheduled clients in person and over the phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to Chase technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
• Collaborate with and connect clients to team experts for specialized financial needs.
• Comply with policies, procedures, and regulatory banking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED