Relationship Banker | Belleville

Busey Bank • Belleville, IL

3d

About The Position

The Relationship Banker role combines teller duties with relationship banking, providing personalized customer service, completing financial transactions, and cross-selling products and services. The role also handles complex banking tasks, including opening new accounts and assisting with account maintenance, to provide customers with a seamless experience.

Relationship Bankers build and maintain customer relationships, identify needs, recommend relevant products and services, and resolve customer concerns. They manage accounts, support customers using online and digital banking tools, and refer customers with credit needs to the appropriate banker or business line. They process and balance transactions, follow bank policies and regulatory requirements, protect confidential information, and monitor for potential fraud or suspicious activity.

The position also supports branch operations through administrative work and assistance with opening and closing procedures and security standards. If lending, the Relationship Banker must maintain current registration with the Nationwide Mortgage Licensing System & Registry (NMLS).

Requirements

• High school diploma.
• Previous banking and/or sales experience.
• Strong sales and customer service skills.
• Strong oral and written communication skills.
• Knowledge of basic math and accounting functions.
• Ability to accurately count money.
• Ability to perform duties and make decisions under frequent time pressures.
• Ability to stand for extended periods.
• Ability to lift 50 pounds.
• Knowledge of Microsoft Office.
• If lending, maintain current NMLS registration; if registration is not active at hire, attain active registration immediately upon employment.

Responsibilities

• Greet and engage customers professionally, provide exceptional service, and develop lasting customer relationships.
• Identify customer needs and recommend bank products and services, including through proactive outreach and tailored financial guidance.
• Resolve customer concerns and issues promptly.
• Promote and cross-sell bank products and refer customers to other lines of business when appropriate.
• Open and manage accounts and assist with account maintenance, including updating customer information, processing stop payments, and handling transfers.
• Assist customers with online banking services and digital banking tools.
• Refer customers with credit needs to the appropriate banker or line of business.
• Process transactions accurately, balance the cash drawer, and ensure transactions are correctly recorded at the end of each shift.
• Follow bank policies, procedures, and regulatory requirements; protect customer information and monitor for potential fraud or suspicious activity.
• Assist with branch administrative and operational tasks, including scanning, filing, organizing records, and maintaining operational reports.
• Support branch leadership with daily operations, including opening and closing procedures and compliance with security standards.

Benefits

• 401(k) match
• Profit sharing
• Employee stock purchase plan
• Paid time off
• Medical, dental, and vision coverage
• Company-paid life insurance and long-term disability
• Supplemental voluntary life insurance
• Short-term and long-term disability
• Wellness incentives
• Employee assistance program
• Pre-tax health savings accounts and flexible spending accounts for eligible associates
• Potential bonus or incentives based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED