Relationship Banker

F.N.B. Corporation•Huntingdon, PA

11d

About The Position

The Relationship Banker develops proficiency in basic consumer banking transactions, account servicing, and lending. The role executes branch leads at the direction of the Manager, consistently handles customer transaction requests, and identifies opportunities to convert transactions into qualified sales or referral leads. The incumbent follows FNB policies, procedures, strategies, and Core Values and may be required to work at various locations within the market. The position promotes sales through customer greetings, identifying service and product needs, using sales leads, and outbound calling. The Relationship Banker recommends and cross-sells bank products and services, works toward individual weekly sales and referral goals set by the Branch Manager, and incorporates FNB digital products and services into customer interactions. The role also maintains data quality and completes the lifecycle of customer relationships according to consumer bank standards, performs routine teller and other operational duties, and completes other assigned duties and projects. All employees are accountable for serving as risk managers by understanding, reporting, responding to, managing, and monitoring risks encountered in their daily work. Compliance with regulatory requirements and company procedures is required. FNB does not provide employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
0 years of job-related experience required.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Experience in a related position.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry Identifier is preferred but will be required.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Nationwide Mortgage Licensing System and Registry Identifier is preferred, though it will be required.

Responsibilities

Promote the sales process by greeting customers, identifying customer service and product needs, leveraging sales leads, and making outbound calls.
Recommend and cross-sell bank products and services appropriately.
Identify and achieve individual weekly sales and referral goals set by the Branch Manager.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain effective data quality for referrals, customers, and applicants.
Complete the lifecycle of new and existing relationships according to consumer bank standards.
Perform routine operational duties, including traditional teller transactions, in accordance with established policies and procedures.
Complete other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor daily risks as required by the company risk management program.
Comply with applicable regulatory laws, guidelines, and company procedures.