Relationship Banker

Columbia Bank•Orange, CA

12d•$24 - $30•Onsite

About The Position

Relationship Bankers build meaningful, long-term client relationships by following the bank’s Breakthrough Client Service Standards and providing customized financial solutions. They offer financial advice, collaborate with internal bank partners, engage clients in financial reviews, and make recommendations while following through on commitments. They help customers meet their banking needs through both digital and traditional services and are expected to be active in the community. The Relationship Banker is the branch’s primary associate for opening deposit accounts and originating consumer loans. The role also originates some small business loans and builds and maintains a loan and deposit portfolio. It includes educating customers about partner-provided services, conducting outbound business development, developing a prospect pipeline, and independently supporting and resolving issues with digital products and services. Community involvement may include events during or after business hours, weekends, volunteerism, and sponsorship activities. The position is fully onsite at 1045 W Katella Avenue, Suite 100, Orange, California 92867. The pay range is $24–$30; the selected candidate’s rate depends on job-related factors, and performance-based incentive compensation may also be available. The role may require the associate to act as a Bank Mortgage Loan Originator (MLO), subject to SAFE Act registration requirements. The position is not authorized to act as a Bank Closed-End MLO; MLO activity is limited to open-end transactions, such as home equity lines of credit.

Requirements

High school diploma or GED.
At least 2 years of banking and/or demonstrated sales experience.
At least 2 years of experience developing current and new client relationships, achieving sales goals, and building referral sources in a banking or retail environment, including client service and cash handling experience.
At least 2 years in a lending function involving loan origination and processing.
In-depth knowledge of consumer and business products and services.
Demonstrated proficiency in consumer and business lending, including consumer lending and basic business lending skills.
Ability to understand cash flow, financial statements, and market risk.
Ability and desire to build technology skills across delivery channels, including online banking platforms, Bill Pay, E-Statements, mobile banking, ATMs, and business banking applications.
If acting as a Bank MLO, required registration in compliance with SAFE Act requirements.

Responsibilities

Build long-term client relationships and provide customized financial solutions and sound financial advice.
Conduct client and business financial reviews, identify additional needs, recommend solutions, and follow through on client commitments.
Maintain direct contact with internal and external clients and deliver service aligned with the bank’s Breakthrough Client Service Standards.
Open new deposit accounts and originate consumer loans as the branch’s primary associate for these activities.
Originate some small business loans and build and maintain a loan and deposit portfolio.
Educate customers about services offered by internal partners, including Treasury Management services.
Make proactive outbound calls to current and prospective consumer and small business customers.
Partner with the branch Manager on community-based outbound business development meetings as appropriate.
Develop a pipeline of prospects through in-branch and outbound business development activities.
Independently support customers and resolve issues involving digital products and services.
Support the community through events, volunteerism, and sponsorship activities, which may occur after business hours or on weekends.
If required, act as a Bank MLO for open-end transactions only and comply with applicable SAFE Act registration requirements.

Benefits

Competitive incentive plan.
Professional development through tailored premier banker programs.
Career growth paths.
Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.