Relationship Banker- White Birch

QCR Holdings, Inc.•Ankeny, IA

54d

About The Position

The Relationship Banker develops, maintains, and deepens relationships with consumer and business clients by providing exceptional service and recommending solutions that meet their financial needs. The role serves as a subject matter expert in consumer banking and works with consumer and small business clients to attract new clients and expand existing relationships. It includes conducting thorough financial needs assessments and recommending appropriate products and services. The position supports client banking and lending needs, including opening and closing accounts, processing transactions, explaining account information, assisting with consumer loans and specialized products, and following up with new clients. The Relationship Banker collaborates with business development and lending teams, participates in sales presentations and community events, tracks goals, and follows applicable security, audit, regulatory, compliance, and privacy requirements.

Requirements

High school diploma or equivalent.
Two years of experience in banking, client service, or a related field, including cash handling experience.
Excellent client service skills.
Ability to prioritize and execute multiple tasks, including in a demanding environment.
Ability to perform accurate data entry using banking software and Microsoft 365 products, with attention to detail.
Strong decision-making and critical-thinking skills.
Strong interpersonal and written communication skills.
Availability to work Saturdays.
Ability to travel to other bank locations or client sites.

Nice To Haves

Experience in lending, sales, or account management.

Responsibilities

Source and build long-term client relationships, understand financial needs, and recommend appropriate deposit, electronic banking, and loan products and services.
Open accounts for new and existing clients, oversee transactions, and close accounts when necessary.
Maintain thorough knowledge of bank products and services.
Answer client questions, address service challenges, and provide resolutions.
Promote and cross-sell retail loans, deposit products, and electronic services to develop and maintain long-term account relationships.
Follow up with new client relationships by mail and telephone.
Collaborate with business development and lending teams to identify and establish new clients in the marketplace.
Coordinate and participate in sales presentations at partnership meetings.
Achieve and track monthly partnership event and branch goals.
Maintain knowledge of internal audit procedures, applicable laws and regulations, and bank policies and procedures.
Assist clients with HSAs, IRAs, fiduciary products, and small business products.
Assist with consumer lending needs, including taking loan applications and maintaining a sound lending portfolio.
Provide prospective and current clients with information about interest rates, account charges, and other account details while complying with disclosure, regulatory, and privacy requirements.
Follow security procedures and protect client confidentiality.
Support security testing, internal and external audits, and regulatory and compliance examinations with a prioritized sense of urgency.
Comply with applicable company and regulatory policies, procedures, and requirements.
Support community partnerships and participate in community events.
Foster and preserve a culture of diversity, equity, and inclusion.
Perform additional duties and responsibilities as needed to support the company’s mission, vision, and values.