Relationship Banker - Colorado South Market

Bank of America • Castle Rock, CO

7d • Onsite

About The Position

At Bank of America, the Relationship Banker supports the bank’s purpose of helping make financial lives better through connections and Responsible Growth. The company emphasizes an inclusive, caring workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development. This role is open across the Colorado South Market; the specific financial center location is based on business needs. Employees train at one financial center and may then move to another location within a reasonable commuting distance of home, as permitted by applicable law.

The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Through in-depth conversations, the Relationship Banker learns clients’ financial and life priorities and connects them with solutions aligned to their goals. The position also supports the client experience, manages financial center traffic and cash responsibilities, and partners with specialists in small business, lending, and investments.

This is a first-shift position scheduled for 40 hours per week. Weekend work and/or extended hours may be required, and employees may be scheduled at any financial center within a reasonable distance. The role is based at a financial center in Castle Rock, Lone Tree, or Parker, Colorado, with the specific location determined by business needs. The stated pay range is $25.00–$26.77 per hour; offers depend on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible, and the posting notes paid time off and resources and support for employees.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Ability to collaborate effectively, get things done, and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines, act in clients’ and the bank’s best interests, and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results while acting in the client’s best interest.
• Ability to work weekends and/or extended hours, which may include scheduling at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.
• Engage clients in the lobby and educate and assist them with transactions through self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Hold in-depth conversations to understand clients’ financial and life priorities and connect them to solutions that meet their goals.

Benefits

• Benefits eligibility.
• Paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED