Relationship Banker - Vail/Dillon/Avon, CO
About The Position
U.S. Bank Relationship Bankers build customer relationships across in-person, appointment-based, and virtual channels, using a digital-first approach to provide appropriate banking counsel. They assess customer needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions aligned with each customer's goals. The role includes proactive outreach and follow-up; identifying needs and solutions; maintaining knowledge of consumer and business banking products, services, and digital tools; greeting customers and processing basic transactions; opening consumer and business accounts; completing service requests; and submitting credit applications. Relationship Bankers educate customers about digital and self-service options and work with branch colleagues and partners to provide accurate, operationally sound service. The position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including criminal background and credit checks. It requires working from a U.S. Bank location on all scheduled workdays. The posting describes Relationship Banker I, II, and Senior levels, with experience expectations varying by level.
Requirements
- High school diploma or equivalent.
- NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including completion of the applicable criminal background and credit checks.
- Relationship Banker I: typically less than four years of job-related retail banking experience, or a combination of experience and commensurate training.
- Relationship Banker II: typically a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
- Senior Relationship Banker: typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
- Ability to build and foster customer relationships through proactive outreach and follow-up.
- Ability to engage and communicate effectively with customers.
- Knowledge of applicable bank and branch policies, procedures, and support systems, with the expected level varying by role.
- Customer service and interpersonal skills.
- Experience using and demonstrating digital products and self-service technologies.
- Ability to identify customers' needs while using a digital-first mindset.
- Ability to make appropriate recommendations that meet customer needs, reactively and proactively; proficiency level varies by role.
- Relationship Banker II and Senior Relationship Banker: thorough knowledge of retail products and services.
- Relationship Banker II and Senior Relationship Banker: experience participating in sales campaigns or promotions.
Nice To Haves
- Experience in the financial services industry is preferred.
Responsibilities
- Build and foster customer relationships through proactive outreach and follow-up.
- Ask questions to understand customers' financial needs and banking channel preferences.
- Identify and recommend solutions for new and existing customers based on their needs.
- Engage and communicate effectively with customers across in-person, appointment-based, and virtual channels.
- Maintain working knowledge of consumer and business banking products and services, including digital offerings.
- Provide a consistent customer experience, including greeting customers and processing basic transactions.
- Collaborate with branch team members and partners to serve customers.
- Open consumer and business accounts, complete service requests, and submit credit applications.
- Educate customers about digital and self-service products and services.
- Use available resources and technologies to optimize customer experience and ensure operational excellence and accuracy.
Benefits
- Medical, dental, and vision healthcare coverage
- Basic term and optional term life insurance
- Short-term and long-term disability insurance
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
