Relationship Banker II - Serramonte - Daly City, CA

U.S. Bank • Daly City, CA

10d • $29 - $36 • Onsite

About The Position

Relationship Bankers build customer relationships across in-person, appointment-based, and virtual channels, using a digital-first mindset to provide counsel suited to each customer’s goals and needs. They assess banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend appropriate solutions.

The role builds relationships through proactive outreach and follow-up, identifies solutions for new and existing clients, and maintains knowledge of consumer and business banking products, services, and digital offerings. Responsibilities include providing a consistent client experience, greeting clients and processing basic transactions, collaborating with branch colleagues, opening consumer and business accounts, completing service requests, submitting credit applications, and educating clients about digital and self-service options. The role also uses available resources and technologies to deliver accurate, operationally excellent service.

The position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal background and credit checks; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

• High school diploma or equivalent.
• Typically, a minimum of four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
• Ability to meet and maintain NMLS registration requirements, including required criminal background and credit checks.
• Ability to work from a U.S. Bank location for all scheduled work days.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Thorough knowledge of retail products and services.
• Proven customer service and interpersonal skills.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customers’ underlying needs while leveraging a digital-first mindset.
• Advanced proficiency in making appropriate recommendations that meet customers’ needs reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Build and foster customer relationships through proactive outreach and follow-up.
• Learn about customers’ financial needs and channel preferences by asking questions.
• Identify and recommend solutions for new and existing clients, communicating effectively with them.
• Maintain working knowledge of consumer and business banking products and services, including digital products and services.
• Provide a consistent client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about emerging digital products and self-service technologies.
• Use available resources and technologies to optimize the client experience and maintain operational excellence and accuracy.
• Maintain the required NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability coverage.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase program.
• Pension, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED