Relationship Banker II - Cupertino, CA

U.S. Bank • Cupertino, CA

11d • Onsite

About The Position

Relationship Bankers build customer relationships across in-person, appointment-based, and virtual channels, using a digital-first approach to provide relevant banking guidance. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions tailored to each customer’s goals. The role includes proactive client outreach and follow-up, maintaining knowledge of consumer and business banking products and digital services, providing a consistent client experience, and partnering with branch colleagues to serve clients accurately and effectively. Relationship Bankers open consumer and business accounts, complete service requests, submit credit applications, and educate clients about digital and self-service options.

The position requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z. Registration includes criminal-background and credit checks; failure to satisfy or maintain registration requirements may result in rescission of an offer or termination of employment. The role is performed at a U.S. Bank location on all scheduled work days.

U.S. Bank provides a comprehensive benefits package, subject to eligibility requirements. The listed pay range is $28.85–$39.42.

Requirements

• High school diploma or equivalent.
• Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
• Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfying required criminal-background and credit checks.
• Must work from a U.S. Bank location for all scheduled work days.

Nice To Haves

• Proven ability to build and foster client relationships through proactive outreach and follow-up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Thorough knowledge of retail products and services.
• Proven customer service and interpersonal skills.
• Experience participating in sales campaigns or promotions.
• Experience using and demonstrating digital products and self-service technologies.
• Ability to explore and identify customers’ true needs while using a digital-first mindset.
• Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
• Financial services industry experience preferred.

Responsibilities

• Build and foster client relationships through proactive outreach and follow-up, learning about financial needs and banking-channel preferences.
• Identify solutions for new and existing clients by engaging and communicating effectively with them.
• Maintain working knowledge of consumer and business banking products and services, including digital offerings.
• Provide a consistent client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members and partners to serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Educate clients about emerging and self-service digital products and services.
• Use available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.
• Assess customers’ banking needs, process customer and account information, and explain deposit and loan products and services.
• Recommend solutions based on customers’ goals and needs.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Basic term and optional term life insurance.
• Short-term and long-term disability insurance.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation, from two to five weeks depending on salary grade and tenure.
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
• Incentive and recognition programs.
• Equity stock purchase.
• Pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED