Relationship Banker II (40) Fairview Road

TD Bank • Simpsonville, SC

7d • Onsite

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based in a bank location, the role manages leads and conducts proactive outreach, engages clients through walk-ins, appointments, and outbound opportunities, and identifies solutions aligned with client needs. It leads goals-based discovery, gives tailored guidance on products and services—including mortgage inquiries and residential lending referrals—and coordinates with partners to address complex scenarios and carry out referrals. The banker serves as an advocate for clients, follows through on commitments, handles concerns, and protects client and Bank interests through accurate documentation and compliance with policies and regulations.

The position also contributes to team workflow and performance, supports a positive and inclusive work environment, completes required training, and shares insights and best practices. It is classified as a Loan Originator and Mortgage Loan Originator under applicable federal regulations and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z requirements.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and engagement at a bank location.
• Identify opportunities to acquire clients and deepen existing relationships in support of clients’ financial objectives.
• Lead client conversations across walk-in, appointment, and outbound opportunities using active listening and purposeful, goals-based discovery.
• Use TD systems and tools to identify appropriate solutions and next steps, accurately capture client information, and follow through on commitments and partner hand-offs.
• Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with holistic, needs-based recommendations and coordinate partner referrals and execution.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities as applicable.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when required.
• Maintain accurate documentation and comply with policies, procedures, AML laws, regulatory requirements, authentication standards, and risk controls.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team performance, collaboration, and a positive work environment.
• Participate in performance and development activities and share insights, lessons learned, and best practices across the team.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED