Relationship Banker II (40) Travelers Rest

TD Bank • Travelers Rest, SC

8d • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based in a bank location, the banker manages leads and conducts proactive outreach, engaging clients through walk-in, appointment, and outbound opportunities. The role identifies client needs, provides tailored guidance across a broader range of products and services, handles more complex client scenarios, collaborates with partners, and supports referrals and residential lending inquiries. The banker is also accountable for a welcoming client experience, issue resolution and follow-through, accurate documentation, compliance, and contributing to team performance.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.
• Ability to perform the listed physical activities, including continuous sedentary work, multitasking, operating standard office equipment, responding quickly to sounds, concentrating, reading, writing, comprehending instructions, and basic arithmetic; frequent sitting and standing; and occasional walking, travel, lifting, and other movements as described.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and personalized engagement at a bank location.
• Identify opportunities to deepen client relationships and help clients meet their financial objectives.
• Engage clients through walk-in, appointment, and outbound opportunities, using purposeful discovery, active listening, and advanced questioning to uncover expressed and unexpressed needs.
• Use TD systems and tools to identify appropriate solutions and next steps, accurately capture information, and follow through on client commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance on products and services, including options, benefits, and risks.
• Manage complex client scenarios and make recommendations that reflect clients’ goals and financial positions; collaborate with partners and execute referrals effectively.
• Anticipate client needs and strengthen relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and conduct other residential lending activities as applicable.
• Provide continuity and connect clients to TD’s broader network of expertise.
• Follow and reinforce policies, procedures, regulatory requirements, documentation standards, and risk controls.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them in a timely manner.
• Support client acquisition, retention, and relationship growth for the bank location.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML laws and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
• Act ethically and in accordance with TD’s code of conduct; protect clients, colleagues, and the Bank.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues and partners, and share insights, lessons learned, and best practices.
• Participate in performance and development activities, take accountability for outcomes, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED