Relationship Banker II (40) Travelers Rest

TD • Travelers Rest, SC

10d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships through personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while upholding risk and regulatory standards.

Based at a bank location, the role manages leads and outbound efforts, engages clients across walk-in, appointment, and outbound opportunities, and provides tailored guidance across a broader range of products and services. It handles complex client scenarios, collaborates with partners and referrals, supports residential lending inquiries, and advocates for clients through proactive outreach and follow-through. The role also upholds operational, compliance, AML, and documentation requirements and contributes to team workflow and performance.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to communicate clearly, concisely, and confidently with diverse client populations.
• Ability to manage multiple priorities, organize work independently, and consistently meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identification of opportunities to deepen relationships.
• Engage clients across walk-in, appointment, and outbound opportunities; conduct purposeful, goals-based discovery and identify expressed and unexpressed needs.
• Use TD systems and tools to identify appropriate solutions and next steps, capture client information accurately, and follow through on client commitments and partner hand-offs.
• Provide clear, tailored guidance on products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios with a holistic understanding of clients’ goals and financial positions, collaborating with partners and executing referrals effectively.
• Anticipate client needs and build deeper relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and perform other residential lending activities.
• Ensure continuity of the client experience and connection to TD’s broader network of expertise.
• Follow and reinforce policies, procedures, regulatory requirements, documentation standards, and risk controls.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when needed.
• Lead client acquisition, retention, and relationship growth for the bank location by identifying opportunities to improve client outcomes.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML laws and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate appropriately.
• Act ethically and in accordance with TD’s code of conduct; use sound judgment to resolve or escalate complex issues.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, and contribute to a positive team environment.
• Participate in performance and development activities and share insights, lessons learned, and best practices.
• Collaborate with team members and partners, embrace different perspectives, and demonstrate TD Way leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED