Relationship Banker II (40) Fairview Road

TD • Simpsonville, SC

9d • $23 - $31 • Onsite

About The Position

The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating and sustaining client relationships and delivering personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, strong product knowledge, disciplined execution, and adherence to risk and regulatory standards.

Based in a bank location, the banker manages leads and conducts proactive outreach, engaging clients through walk-in, appointment, and outbound opportunities. The role involves uncovering expressed and unexpressed needs, recommending tailored products and services, handling complex client scenarios, making effective referrals and partner hand-offs, and maintaining follow-through on client commitments. It also includes engaging clients on mortgage products and accepting mortgage inquiries or referring clients for residential lending solutions.

The role serves as an advocate and primary point of accountability for client concerns, while maintaining accurate documentation and complying with operational, AML, and other regulatory requirements. The banker also acts as a team leader in monitoring workflow, prioritizing tasks, and delegating responsibilities, and contributes to team development and a positive, collaborative work environment. This position is subject to mortgage loan originator registration and related eligibility requirements.

Requirements

• High School Diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational scenarios.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Eligibility for employment with a covered financial institution and for registration as a registered mortgage loan originator under applicable requirements.
• Satisfactory criminal background check and credit report check, plus required applicant statements or certifications regarding government-agency findings.
• Ability to perform the physical requirements described in the posting, including continuous sedentary work, multitasking, operating standard office equipment, concentrating, and reading, writing, and comprehending instructions.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound efforts, and personalized guidance.
• Identify opportunities to acquire clients and deepen existing relationships in order to support clients’ financial objectives.
• Lead client engagement across walk-in, appointment, and outbound opportunities, using discovery and active listening to identify client needs.
• Use TD systems and tools to capture client information, identify appropriate solutions and next actions, and follow through on client commitments and partner hand-offs.
• Apply banking and financial knowledge to explain product and service options, benefits, and risks, and provide tailored recommendations.
• Manage complex client scenarios, collaborate with partners, and ensure referrals are effectively executed.
• Anticipate client needs through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them promptly when needed.
• Maintain accurate documentation and comply with company policies, AML laws, authentication standards, and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and contribute to a collaborative, respectful, and positive team environment.
• Participate in performance and development activities and share insights, lessons learned, and best practices with the team.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, with eligibility for cash and/or equity awards generally through participation in an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED