Relationship Banker II (30) Leland
About The Position
The Relationship Banker II is a banking professional who brings TD’s relationship-driven banking experience to life by cultivating client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role acquires new clients and deepens existing relationships through consultative engagement, needs-based guidance, strong product knowledge, and disciplined execution while adhering to risk and regulatory standards. Based in a bank location, the role manages leads and conducts proactive outreach, guides clients through a broad range of banking products and services, and handles more complex client scenarios with personalized recommendations and partner collaboration. The position also engages clients on mortgage products and may accept mortgage inquiries, refer clients for mortgage solutions, or participate in other residential lending activities. It serves as an accountable point of contact for client concerns and helps protect clients and the Bank by following compliance, documentation, authentication, and risk procedures. The role also contributes to team workflow and a positive, collaborative work environment. It is classified as a Loan Originator under Regulation Z and a Mortgage Loan Originator under the SAFE Act, and requires eligibility for covered financial institution employment and NMLS registration. The position requires satisfactory criminal and credit checks and related applicant statements or certifications.
Requirements
- High School Diploma or GED, or an equivalent combination of education and experience.
- At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
- Demonstrated ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
- Strong communication skills and ability to convey information clearly, concisely, and confidently to diverse client populations.
- Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
- Demonstrated sound judgment and problem-solving skills in client-facing and operational situations.
- Proficiency with Microsoft Office or similar workplace technologies.
- Ability to complete required job-related training after hire.
- Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
- Must be eligible for employment with a covered financial institution under Regulation Z.
- Must be eligible for registration as a mortgage loan originator with the NMLS under the SAFE Act.
- Satisfactory criminal background check and credit report check, and required statements or certifications regarding government-agency findings.
- Must comply with TD’s code of conduct, ethical standards, policies, procedures, and regulatory requirements.
Nice To Haves
- Prior experience in a banking environment, including teller, platform, or relationship banking roles.
- Notary license, or ability to obtain one.
Responsibilities
- Cultivate and sustain long-term client relationships through lead management, outbound efforts, and identification of opportunities to deepen relationships.
- Lead client conversations across walk-in, appointment, and outbound opportunities, using discovery and active listening to identify expressed and unexpressed needs.
- Use TD systems and tools to identify appropriate solutions and next steps, capture client information accurately, and follow through on commitments and partner hand-offs.
- Provide clear, tailored guidance on banking products and services, explaining options, benefits, and risks to support informed client decisions.
- Manage complex client scenarios with recommendations based on clients’ goals and financial positions, collaborating with partners and ensuring effective referrals.
- Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
- Engage clients on mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, or participate in other residential lending activities.
- Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when needed.
- Promote client acquisition, retention, and relationship growth for the bank location.
- Balance client needs with risk and compliance requirements, maintain accurate documentation and client information, and follow policies and regulatory requirements.
- Verify client identification, maintain data integrity, follow authentication standards, and comply with AML laws and other regulatory requirements.
- Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
- Act as a team leader by monitoring workflow, prioritizing tasks, and delegating responsibilities.
- Complete required training, strengthen risk and compliance knowledge, and contribute to team development by sharing insights, lessons learned, and best practices.
- Collaborate with team members and partners, embrace different perspectives, and demonstrate TD leadership behaviors.
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
- Banking benefits and discounts
- Career development
- Reward and recognition
- Cash and/or equity incentive awards, generally through participation in an incentive plan
- Training and onboarding
- Online learning platform
- Mentoring programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
