Relationship Banker II - Mason Square - 30 hours

TD Bank • Springfield, MA

5d

About The Position

The Relationship Banker II is a banking professional who delivers TD’s relationship-driven banking experience by cultivating and sustaining client relationships and providing personalized banking solutions that support clients’ long-term financial goals. The role is accountable for acquiring new clients and deepening existing relationships through consultative engagement, needs-based guidance, product knowledge, and disciplined execution while meeting risk and regulatory standards.

Working in a bank location, the Relationship Banker II manages leads and conducts outbound outreach, engages clients across walk-in, appointment, and outbound interactions, and identifies opportunities to help clients meet financial objectives. The role involves advanced discovery, tailored guidance across a broader range of banking products and services, support for complex client scenarios, partner collaboration and referrals, and engagement on mortgage products and residential lending inquiries. The banker also ensures continuity of service, accurate documentation, sound risk management, and compliance with applicable policies and regulations.

The role serves as an accountable point of contact for client concerns, supports client acquisition and relationship growth, and safeguards client and bank interests through identification verification, data integrity, authentication, documentation, and escalation of risk indicators. It also contributes to team performance by helping monitor workflow, prioritize tasks, and delegate responsibilities, while participating in training, development, and a collaborative, inclusive team environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in a sales, service, or relationship-building capacity, including identifying needs and delivering solutions.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding administrative, civil, and/or criminal findings by government agencies or authorities.
• Must comply with applicable AML laws, regulatory requirements, and TD policies and procedures.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain long-term client relationships through lead management, outbound outreach, and proactive engagement at a bank location.
• Identify opportunities to deepen client relationships and support clients in meeting their financial objectives.
• Conduct purposeful, goals-based discovery, actively listen, capture client information accurately, and use TD systems and tools to identify appropriate solutions and next steps.
• Engage clients across walk-in, appointment, and outbound opportunities, ensuring consistent follow-through on commitments and partner hand-offs.
• Apply banking and financial knowledge to provide clear, tailored guidance on products and services, including their options, benefits, and risks.
• Manage complex client scenarios with holistic, needs-based recommendations and effective collaboration with partners and referrals.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Engage clients on mortgage products, accept mortgage inquiries, and refer clients for mortgage solutions or other residential lending activities.
• Ensure continuity of the client experience and connection to TD’s broader network of expertise.
• Follow and reinforce policies, procedures, regulatory requirements, documentation standards, and risk controls.
• Deliver a welcoming, personalized client experience and serve as the primary point of accountability for client concerns, resolving issues where possible and escalating when required.
• Lead client acquisition, retention, and relationship growth for the bank location.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML laws and other regulatory requirements.
• Identify discrepancies, material changes, and risk indicators and escalate them according to policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards, using sound judgment in complex situations.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training and strengthen risk and compliance knowledge; contribute to team development by sharing insights, lessons learned, and best practices.
• Collaborate with colleagues and partners, embrace different perspectives, and contribute to a positive and inclusive work environment.

Benefits

• Base salary and variable compensation/incentive awards, including potential eligibility for cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED