Associate Banker II - PT 30 (Governors Square)

TD•Bear, DE

3d•$22 - $28•Onsite

About The Position

The Associate Banker II is a banking professional who helps deliver TD’s Brand promise at a store location. The role completes everyday banking transactions accurately and provides advice and educational support about services, products, and tools to help customers achieve their financial goals. The position performs tasks across multiple store functions, including transactions, account opening and servicing, customer education, referrals, and lead management. It serves customers on both the teller line and platform as needed, supports lobby traffic and appointment management, and follows bank policies, procedures, compliance requirements, and controls. The Associate Banker II also contributes to a collaborative team environment and may train or mentor newer colleagues.

Requirements

High school diploma or GED.
One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.
Completion of teller training and part 1 of platform training upon hire.
Ability to comply with bank policies, procedures, risk and control programs, and applicable regulations.

Nice To Haves

Demonstrated customer service skills.
Teller experience.
Notary license.

Responsibilities

Process customer transactions and service requests accurately, including deposits, withdrawals, check cashing, account servicing, debit card issues, and address updates.
Open, close, and service personal deposit accounts, following customer authentication, due diligence, and compliance requirements.
Educate customers about banking products, services, and digital tools; identify financial needs and provide advice, recommendations, or referrals to appropriate colleagues and partners.
Build and deepen customer relationships through active listening, consultative support, proactive outreach, lead management, referrals, and appointments.
Manage customer wait times and appointments, provide lobby leadership, direct walk-in traffic, and serve as an initial point of contact for inquiries or resolution.
Maintain and balance cash drawers and TCR, observe cash limits, secure cash stations, and follow required opening and closing procedures; act as a dual-control agent when required.
Complete all required job-specific and compliance training, follow internal policies and regulations, and support audit and regulatory requests and findings.
Contribute to team success, quality service, and a positive, inclusive workplace; participate in performance and development activities and may train or mentor newer colleagues.