Relationship Banker I (30 Hours Weekly) - Fair Lawn

TD • Fair Lawn, NJ

3d • $24 - $33 • Onsite

About The Position

The Relationship Banker I is a banking professional who delivers TD’s relationship-driven banking experience by partnering with clients to help them achieve financial goals through personalized solutions that support overall financial well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, and disciplined execution while meeting TD’s risk and regulatory standards.

The banker engages clients through walk-in opportunities, lead management, and outbound outreach; discovers clients’ needs and priorities; explains relevant banking options and risks in clear language; and connects clients with appropriate products, services, and partners. The role also provides ongoing guidance on TD products, services, and digital capabilities, supports mortgage inquiries and referrals, and maintains accurate documentation and compliance. The position is 30 hours per week and is based at the Fair Lawn, New Jersey location.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
• Experience educating clients on products and services in a consultative manner.
• Ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to perform the stated physical and cognitive duties, including continuous multitasking, operating standard office equipment, concentrating, reading, writing, comprehending instructions, and basic arithmetic.

Nice To Haves

• Teller or cash-handling experience in a financial institution.
• Notary license, or ability to obtain one.

Responsibilities

• Acquire and deepen client relationships through walk-in engagement, lead management, and outbound outreach.
• Conduct meaningful, goals-based discovery to understand client needs and priorities.
• Explain relevant product and service options, including features, benefits, and potential risks, in clear and transparent language.
• Provide personalized solutions and next steps, connecting clients with appropriate products, services, or partners.
• Set clear follow-up expectations and reinforce client relationships to support long-term financial progress.
• Educate clients about TD products, services, and digital capabilities to simplify banking and support financial wellness.
• Build and strengthen client relationships through consistent, personalized interactions.
• Accept mortgage inquiries, refer clients for mortgage solutions, and participate in other residential lending activities as applicable.
• Maintain accurate documentation and comply with policies, procedures, regulatory requirements, and risk controls.
• Resolve client concerns end-to-end where possible and escalate issues in a timely manner when needed.
• Identify opportunities to deepen relationships, improve client outcomes, and support acquisition and retention at the bank location.
• Verify client identification, maintain data integrity, follow authentication and documentation standards, and comply with AML requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
• Complete required training and strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices; collaborate with colleagues and partners; and contribute to a positive, inclusive team environment.
• Participate in performance and development activities and take accountability for outcomes.
• Act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards
• Online learning platform and mentoring programs
• Training and onboarding

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED