Associate Banker I (30 Hours Weekly) - Wyckoff

TD Bank • Wyckoff, NJ

3d • Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking accurately and clearly, helps clients feel informed and supported as they work toward their financial goals, and upholds the bank’s risk and regulatory standards.

As a first point of contact and hospitality ambassador for the financial center, the Associate Banker manages in-person and phone client flow, handles inquiries and routine issues, completes a broad range of transactions, and refers clients to appropriate partners. The role builds client relationships through personalized interactions, education about banking products and digital self-service options, and recommendations based on client needs. It also requires compliance with operational policies, AML requirements, identification and authentication procedures, and escalation of discrepancies or non-standard issues.

This position is scheduled for 30 hours weekly in Wyckoff, New Jersey. The role requires availability during operating hours, including evenings, weekends, and holidays as scheduled.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Manage in-person and phone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver accurate and efficient everyday banking transactions and other multi-step activities within established financial limits.
• Create personalized, relationship-driven client interactions and build trust with clients.
• Identify client needs and opportunities, educate clients about banking products, services, and digital capabilities, and recommend appropriate solutions or refer clients to specialists.
• Balance client needs with sound judgment, policy adherence, and risk awareness.
• Verify client identification, maintain data integrity, and follow AML, authentication, documentation, and other regulatory requirements.
• Identify potential discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, share insights and best practices, and participate in performance and development activities.
• Act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED