Associate Banker I- Manchester, NJ (30 hours)

TD Bank•Manchester, NJ

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking services accurately, confidently, and clearly, helping clients feel informed and supported as they work toward financial goals while maintaining strong risk and regulatory standards. As the financial center’s hospitality ambassador and first point of contact, the Associate Banker manages client flow, handles inquiries and routine transactions, resolves straightforward issues, and refers clients to appropriate partners. The role builds client relationships by identifying needs, explaining banking products and digital self-service options, and recommending appropriate solutions. It also requires adherence to company policy, AML requirements, identification and authentication standards, and established documentation procedures. The position is in Manchester, New Jersey, with 30 scheduled hours. Candidates must be able to work during operating hours, including evenings, weekends, and holidays as scheduled.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; qualifying experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Ability to complete required job-related training upon hire.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills.
Ability to schedule and prioritize work.
Ability to work independently and within deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary license.

Responsibilities

Manage in-person and phone client flow and serve as the first point of contact for inquiries, issue resolution, and referrals.
Deliver consistent, relationship-driven client experiences as a hospitality ambassador for the financial center.
Create personalized interactions that establish trust and strengthen client relationships.
Perform accurate, efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients on banking products, services, and digital capabilities, and connect them with appropriate specialists or partners.
Use available insights, tools, and resources to evaluate and recommend client solutions.
Balance client needs with sound judgment, policy adherence, and risk awareness to support compliant outcomes.
Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
Identify discrepancies, material changes, and risk indicators and escalate them appropriately.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, collaborate with colleagues, and share insights, lessons learned, and best practices.
Participate in performance and development activities and take accountability for outcomes.
Embrace different perspectives and contribute to the success of the team and organization.