Associate Banker I - Framingham - PT 30 hours

TD • Framingham, MA

1d • $22 - $28 • Onsite

About The Position

The Associate Banker I is a customer-facing banking professional based at a TD store location. The role handles everyday banking transactions and provides customers with advice, education, and support on banking services, products, and tools to help them meet their financial goals. The position works across teller-line and platform activities, including processing transactions, opening and servicing accounts, resolving debit- and credit-card issues, and supporting mobile and online banking.

The Associate Banker builds and deepens customer relationships through consultative conversations, proactive recommendations, customer outreach, appointments, and referrals to colleagues or appropriate banking partners. The role also helps manage customer wait times and lobby traffic, provides a welcoming first point of contact, and supports the bank’s customer-service strategy.

The position is accountable for accurately completing operational and cash-handling activities in compliance with internal policies, audit requirements, and applicable regulations. It contributes to a collaborative and inclusive team environment, participates in training and development, and may train or mentor newer colleagues. The role is listed for 30 hours per week in Framingham, Massachusetts.

Requirements

• High school diploma or GED.
• One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
• Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Effective problem-solving skills and sound judgment in decision-making.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Complete Teller training and Part 1 of platform training upon hire.

Nice To Haves

• Demonstrated customer service skills.
• Teller experience.
• Notary License.

Responsibilities

• Process everyday banking transactions on the teller line or platform, including deposits, withdrawals, check cashing, and other account-service requests.
• Open, close, and service personal deposit accounts; assist with debit- and credit-card issues, Regulation E, and mobile and online banking.
• Understand customer financial needs and provide advice, product education, recommendations, and referrals to appropriate colleagues or banking partners.
• Build and deepen customer relationships through active listening, customer outreach, lead management, appointments, and follow-up.
• Manage wait times and customer meetings by scheduling, rescheduling, or canceling appointments; support lobby leadership and walk-in traffic.
• Provide a welcoming first point of contact for customer inquiries and help resolve issues or arrange appointments with experts.
• Accurately manage cash drawers, cash limits, cash stations, balances, and TCR activity; follow required opening and closing procedures and act as a Dual Control agent when required.
• Apply customer authentication, due diligence, compliance, risk, and control procedures when opening accounts and processing transactions.
• Maintain compliance with company policies, regulations, audit requirements, and required training; respond to audit, regulator, and compliance requests as applicable.
• Contribute to team success, participate in performance and development activities, uphold TD’s brand and shared commitments, and seek ways to improve work quality.
• May train and mentor newer colleagues.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, which may include cash and/or equity incentive awards
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED