Relationship Banker II Float - Saco, Maine Area

TD • Saco, ME

5d • $24 - $34 • Onsite

About The Position

The Relationship Banker II Float is a customer liaison who delivers TD’s brand promise through financial expertise and consultative advice on personal banking solutions. The role supports business growth by identifying suitable TD products and services that help customers meet their financial goals and strengthen their relationship with the bank. It works across multiple locations and requires adaptability to different settings. The position serves as a subject matter expert for customers and colleagues on TD products, services, policies, and procedures, including personal and business banking. It assesses customer needs, recommends products, supports customer outreach and sales activities, discusses loan products, and facilitates application intake. The role requires active NMLS registration and includes customer service, banking transactions, operational risk controls, and collaboration with colleagues and partner bankers.

Requirements

• High school diploma or GED required.
• At least 2 years of related experience required.
• Must maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Must be eligible for employment with a covered financial institution and eligible for registration as a mortgage loan originator under applicable regulations.
• Must complete satisfactory criminal background and credit report checks and provide required applicant statements or certifications.
• Ability to travel the same day to multiple work locations within a designated region or area.
• Ability to adapt to different locations and environments through agility, teamwork, and flexibility.
• Superior customer service skills.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
• Effective problem-solving skills.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.
• Ability to perform customer transactions and follow operating, risk, control, and regulatory procedures.

Nice To Haves

• Two-year degree preferred.
• Teller experience preferred.
• Notary license preferred.

Responsibilities

• Provide consultative banking advice and recommend products and services based on customers’ needs and financial goals.
• Build and maintain customer relationships by listening actively, identifying additional needs, providing insights, and making referrals where appropriate.
• Use customer relationship management tools to gather information, assess customer needs, and support proactive outreach and sales activities.
• Lead lobby customer flow, welcome customers, identify their initial needs, and direct them appropriately.
• Explain banking products, processes, self-service options, and digital channels to customers.
• Discuss loan products with customers and facilitate application intake.
• Perform customer transactions such as check cashing, deposits, transfers, and withdrawals, while following fraud mitigation and operational procedures.
• Resolve customer questions and concerns, escalating issues or non-standard and high-risk transactions when appropriate.
• Promote TD’s full suite of products, services, and banking capabilities, and support business and operational objectives.
• Prepare and verify accurate documentation and complete required due diligence for customer transactions and activities.
• Follow bank policies, risk and control procedures, the Code of Conduct, and applicable regulatory requirements.
• Work across multiple locations within the designated area and travel between locations on the same day.
• Collaborate with colleagues and partner bankers, communicate relevant information, support knowledge sharing, and contribute to a positive and inclusive team environment.
• Participate in performance and development activities, use coaching feedback, and seek opportunities to improve work quality and skills.
• Provide community services, including financial education classes.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED