Associate Relationship Banker - Maine Area

JPMorganChase • Saco, ME

3d • Onsite

About The Position

As an Associate Relationship Banker in a Chase Branch, you represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients. You assist clients who visit the branch, understand their financial needs, and recommend thoughtful products and services. You contribute to branch success by building lasting relationships, resolving client issues, and connecting clients with appropriate banking resources and technology.

The role requires adherence to banking policies, procedures, and regulatory requirements. It is subject to Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and requires NMLS registration under the SAFE Act. Continued employment is contingent on meeting these requirements, including successful registration after starting and timely completion of annual renewals and updates.

Requirements

• High school degree, GED, or foreign equivalent.
• Ability to create memorable client experiences.
• Excellent communication skills in person and over the phone, including the ability to tailor product and service features and benefits to clients with differing needs.
• Ability to resolve client issues quickly and effectively with attention to detail.
• Ability to work branch hours, including weekends and some evenings.
• Ability to meet Dodd-Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration requirements.
• Continued employment is contingent on successful NMLS registration immediately after the start date and timely completion of annual renewals and required updates.
• Employment offer is contingent on JPMC review of criminal conviction history, credit report, NMLS information, and other information relevant to financial responsibility, good character, and fitness; any felony conviction within the last seven years disqualifies an applicant.

Nice To Haves

• At least 1 year of sales experience in Retail, Financial Services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Responsibilities

• Welcome clients and provide attentive, friendly service that creates a welcoming environment.
• Communicate clearly and consultatively, asking questions and listening to understand clients’ needs and build trust.
• Assist walk-in and scheduled clients in person and by phone, build relationships, understand financial needs, and tailor product and service recommendations.
• Educate clients about and connect them to digital banking and ATM solutions, including the Chase Mobile App and Chase.com.
• Learn banking products, services, and procedures quickly and accurately to consult with clients and connect them with experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.
• Operate within established risk parameters and meet internal and external risk and compliance obligations, including completing required training.
• Register with or update the National Mortgage Licensing System and Registry (NMLS) as required, and complete required annual renewals and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED