Associate Relationship Banker - Maine Area
About The Position
As an Associate Relationship Banker in a Chase Branch, you will represent the Chase brand and culture by providing welcoming, attentive service and using banking solutions and financial technology to help clients address their financial needs. You will assist walk-in and scheduled clients, build lasting relationships, and contribute to the success of the branch. The position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on review of relevant background and financial information. The role also requires NMLS registration under the SAFE Act, with successful registration after the start date and timely completion of annual renewals and required updates. Continued employment depends on compliance with these requirements.
Requirements
- Ability to create memorable client experiences and elevate the client experience.
- Excellent in-person and telephone communication skills, including the ability to tailor product and service features and benefits to clients with differing needs.
- Ability to resolve client issues quickly and effectively with attention to detail.
- Ability to operate within established risk parameters and meet internal and external risk and compliance obligations, including required training.
- High school degree, GED, or foreign equivalent.
- Ability to work branch hours, including weekends and some evenings.
- Must meet applicable Dodd Frank/Truth in Lending Act Loan Originator qualification requirements.
- Must register with or update registration in the National Mortgage Licensing System and Registry under the SAFE Act after starting, and complete required annual renewals and updates.
Nice To Haves
- At least 1 year of sales experience in Retail, Financial Services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
- College degree or military equivalent.
- Experience adhering to banking policies, procedures, and regulatory requirements.
Responsibilities
- Provide attentive, friendly service and create a welcoming environment for clients.
- Communicate politely and consultatively, asking questions and listening to understand and anticipate client needs.
- Assist walk-in and scheduled clients in person and over the phone; build relationships, understand financial needs, and tailor product and service recommendations.
- Educate clients about and connect them to technology solutions, including the Chase Mobile App, Chase.com, and ATMs.
- Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions.
- Collaborate with and connect clients to team experts for specialized financial needs.
- Follow policies, procedures, and regulatory banking requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
