Relationship Banker II – Cannon Beach, OR

U.S. Bank•Cannon Beach, OR

5d•Onsite

About The Position

U.S. Bank Relationship Bankers build customer relationships through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide banking counsel. They assess customers’ needs, obtain and process account information, explain deposit and loan products and services, and recommend solutions aligned with each customer’s goals. The role includes proactive outreach and follow-up, providing an optimal client experience, handling basic transactions, opening consumer and business accounts, completing service requests, and submitting credit applications. Relationship Bankers collaborate with branch team members and partners, maintain knowledge of consumer and business banking products and services, and educate customers on digital and self-service options. They use available resources and technology to deliver accurate service and operational excellence. The position is based at the U.S. Bank location at 115 N Hemlock St, Cannon Beach, Oregon, and requires working from a U.S. Bank location on all scheduled work days. NMLS registration is required under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment.

Requirements

High school diploma or equivalent.
Typically, at least four to five years of job-related retail banking experience, or a combination of experience and commensurate training.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including required criminal background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs proactively and reactively.
Financial services industry experience preferred.
Bilingual English and Spanish; encouraged to apply.

Responsibilities

Build and foster client relationships through proactive outreach, follow-up, and understanding customers’ financial needs and banking channel preferences.
Engage and communicate effectively with clients to identify solutions for new and existing customers.
Maintain working knowledge of consumer and business banking products and services, including digital offerings.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients on digital and self-service products and services.
Use available resources and technologies to optimize the client experience and ensure accurate, operationally excellent service.
Complete the required NMLS registration process and maintain applicable registration requirements.

Benefits

Healthcare (medical, dental, and vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (two to five weeks, depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension