Relationship Banker I or II

Cathay Bank•San Marino, CA

About The Position

The Relationship Banker is responsible for primarily handling teller transactions, providing operational support, cross-selling bank products and services, and resolving customer service issues. The role processes transactions accurately and efficiently while delivering a professional, exceptional customer experience. As needed, the banker opens accounts and refers customers to other areas of the bank. The position follows regulations and bank security procedures to protect customers and minimize risk to the bank. The role performs deposits and withdrawals, balances teller cash drawers, processes outgoing wires, supports safe deposit box services, assists with ATM balancing, and identifies and reports suspicious activity. It also handles new account opening and account maintenance, answers customer inquiries, recommends financial solutions, and maintains customer confidentiality. The banker supports sales and service by identifying cross-selling opportunities, maintaining customer relationships, referring customers to bank business partners, and supporting branch promotions.

Requirements

College degree in business, accounting, or finance, or related work experience; a degree is preferred.
Desire to learn the banking industry, help others, and work in a professional environment.
PC literacy and typing proficiency.
Attention to detail and organization, with good note-taking and follow-up skills.
Good oral and written communication skills, including the ability to write clear messages and discuss products and services with customers.
Good listening and interpersonal skills, including the ability to seek clarification, respond professionally, and remain composed in difficult situations.
Ability to work independently and as part of a team.
Ability to give and receive feedback to improve skills and job knowledge.
Ability to maintain good attendance and consistently arrive at the scheduled start time.
Ability and willingness to commute as required for business needs.

Nice To Haves

6–12 months of cash handling, retail customer service, or sales experience preferred.
Banking experience is a plus.
Experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook is a plus.
Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Responsibilities

Perform deposit and withdrawal transactions.
Reconcile and balance the teller cash drawer.
Process outgoing wires.
Perform safe deposit box functions, including entry, opening, and maintenance.
Assist customers with problem resolution.
Assist with ATM balancing.
Detect and report fraudulent or suspicious activities through required BSA reporting, Currency Transaction Reports, or Monetary Instrument Reports.
Perform all aspects of new account opening procedures for bank products and services.
Answer customer inquiries, make appropriate financial solutions and recommendations, and assist with problem resolution.
Perform customer service functions, including check orders, address changes, return mail processing, superseding signature cards, and other account maintenance changes.
Maintain confidentiality of customer information and bank proprietary information.
Identify opportunities to cross-sell bank products and services to support customers’ financial goals.
Provide personalized customer service and maintain frequent customer contact to expand relationships and support customer retention.
Maintain open communication with bank business partners and make referrals as appropriate.
Proactively support branch new business promotions.
Follow applicable regulations and bank security procedures.