Relationship Banker I or II

Cathay Bank•Las Vegas, NV

About The Position

Cathay Bank is hiring a Relationship Banker I or II to primarily handle teller transactions, provide operational support, cross-sell bank products and services, and resolve customer service issues. The role processes transactions accurately and efficiently while delivering a professional, exceptional customer experience. As needed, the Relationship Banker opens accounts and refers customers to other areas of the bank. The position follows applicable regulations and bank security procedures to protect customers and minimize risk to the bank. Responsibilities span branch operations, new account opening, and sales and service. The Relationship Banker handles deposits, withdrawals, wires, safe deposit box functions, ATM balancing, cash drawer reconciliation, customer problem resolution, and required reporting of suspicious or fraudulent activity. The role also opens accounts, performs account maintenance, answers customer inquiries, recommends financial solutions, and maintains the confidentiality of customer and bank information. The Relationship Banker identifies opportunities to cross-sell products and services, maintains customer relationships and retention, communicates with bank business partners to make referrals, and supports branch promotions. Pay ranges are $18.00–$23.00 per hour for Relationship Banker I and $22.00–$25.00 per hour for Relationship Banker II. Pay depends on job-related knowledge, skills, experience, and location. The role may be eligible for incentive compensation.

Requirements

College degree in business, accounting, or finance, or related work experience.
Desire to learn the banking industry, help others, and work in a professional environment.
PC literacy and typing proficiency.
Detail-oriented and organized, with good note-taking and follow-up skills.
Good oral and written communication skills, including the ability to write clear messages, initiate conversations, and discuss products and services with customers.
Good listening and interpersonal skills, including the ability to listen without interrupting, seek clarification, respond professionally, and remain composed in difficult situations.
Ability to work independently and as part of a team.
Ability to give and receive feedback to improve skills and job knowledge.
Ability to maintain good attendance and arrive consistently at the scheduled start time.
Ability and willingness to commute as required for business needs.

Nice To Haves

Six to twelve months of cash handling, retail customer service, or sales experience.
Banking experience.
Experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint, and Outlook.
Bilingual English and Chinese (Mandarin or Cantonese).

Responsibilities

Perform deposit and withdrawal transactions.
Reconcile and balance the teller cash drawer.
Process outgoing wires.
Perform safe deposit box functions, including entry, opening, and maintenance.
Assist customers with problem resolution.
Assist in ATM balancing.
Detect and report fraudulent or suspicious activities through required BSA reporting, Currency Transaction Reports, or Monetary Instrument Reports.
Perform all aspects of new account opening procedures for bank products and services.
Answer customer inquiries, recommend appropriate financial solutions, and assist with problem resolution.
Perform customer service and account maintenance functions, including check orders, address changes, return mail processing, superseding signature cards, and other account changes.
Maintain confidentiality of customer information and bank proprietary information.
Identify opportunities to cross-sell bank products and services to help meet customers’ financial goals.
Provide personalized customer service and maintain customer contact to expand relationships and support retention.
Communicate with bank business partners and make referrals as appropriate, including to Financial Advisors, Mortgage Loan Originators, and Commercial Lenders.
Support branch new business promotions.
Follow regulations and bank security procedures to protect customers and minimize risk.