Relationship Banker I - Enterprise

Regions Bank•Tampa, FL

10d•$39,601 - $46,880•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience in person and over the phone while supporting customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from start to finish. It offers an opportunity for candidates with teller, limited banking, or retail sales experience to begin a career with opportunities for growth and development. The successful candidate is ambitious and adaptable, has strong communication skills, and is interested in educating customers about the ways they can bank. The position is based at Enterprise Road in Clearwater, Florida. It is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act; hours worked in excess of 40 per week must be tracked.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide an optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic servicing requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager; help ensure sound banking practices by managing, identifying, and reporting operational risks.
Achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls from generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.