Relationship Banker I - Enterprise

Regions Bank • Tampa, FL

9d • Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience in person and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customer needs, and helps resolve customer service inquiries from end to end. It is an opportunity for candidates with teller, limited banking, or retail sales experience to begin a career with potential for growth and development. The successful candidate is ambitious and adaptable, communicates well, and is able to provide personalized service while educating customers about how they can bank when, where, and how they want.

The position is based at the Enterprise Road location in Clearwater, Florida. It is full-time, incentive-eligible, and eligible for overtime under the Fair Labor Standards Act for hours worked over 40 per week. The advertised pay range lists a minimum of $39,601.10 and a median of $46,880.00; actual compensation varies based on factors including experience, skills, location, and performance.

Requirements

• High school diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, by phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustaining attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to 20 pounds.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship-building skills.

Nice To Haves

• One year of banking, cash-handling, and/or customer service experience.

Responsibilities

• Provide an optimal customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries about products and services and fulfill basic servicing requests, including card replacement, information changes, PIN resets, check reorders, and basic problem resolution.
• Develop customer relationships and remain informed about customers’ relationships with the bank.
• Educate customers on standard consumer products and digital solutions, including mobile, online, and ATM offerings.
• Assist branch and fellow team members with basic tasks to help resolve customer problems.
• Refer customers to internal experts when more complex financial goals and needs are identified.
• Follow bank processes and procedures and applicable laws and regulations, including duties delegated by the Branch Manager; support sound banking practices by managing, identifying, and reporting operational risks.
• Contribute to branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
• May make outbound calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with their financial needs.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Incentive plan with earnings potential based on performance against defined metrics and goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED