Relationship Banker I

Mascoma Bank • White River Junction, VT

3d • Onsite

About The Position

Mascoma Bank is seeking a Relationship Banker I to join its Retail Team and provide exceptional customer service while supporting customers’ financial well-being. The position serves as a first point of contact for customers, helping with daily banking transactions and inquiries, building customer relationships, and identifying ways to address customer needs through the bank’s products and services.

The role covers the White River branches (Sykes and Maple St) and may occasionally provide coverage in West Lebanon, NH. The banker guides customers through account opening and application processes, helps them understand how to manage their finances, and takes ownership of the customer experience with a focus on first-contact resolution. The position also requires safeguarding confidential records and following bank policies and procedures, including applicable monitoring and reporting requirements.

Final candidates must successfully complete background and credit screenings. Mascoma Bank states that screening results are evaluated case by case and that a record does not automatically disqualify a candidate. The bank describes its commitment to inclusion, belonging, equal employment opportunity, and affirmative action, and offers a contact for accommodation requests.

Requirements

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency in problem-solving.
• Positive attitude and willingness to work with people as part of a team.
• Flexibility in job schedules and work locations, including Saturdays and early-morning drive-up hours.
• Professional appearance, grooming, and dress consistent with Mascoma Bank’s appearance policy.
• Ability to maintain the confidentiality and privacy of customer information.
• Successful completion of background and credit screenings as part of the hiring process.

Responsibilities

• Assist customers with daily banking needs, including deposits and withdrawals.
• Build and enhance customer relationships by resolving issues and identifying ways to support customers’ financial well-being.
• Explain the bank’s products and services to help customers identify suitable banking options.
• Guide customers through account opening and application processes and set expectations for managing their finances.
• Provide helpful, friendly, positive service and take ownership of the customer experience, striving for first-contact resolution.
• Maintain a neat and orderly work area and properly secure negotiable and confidential records.
• Understand and follow Mascoma Bank policies and procedures, including BSA/CIP and OFAC monitoring and reporting, security, operational, and personnel policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED