Relationship Banker I - Hwy 280 Branch

Regions Bank•Phenix City, AL

2d•$37,621 - $44,536•Onsite

About The Position

At Regions, the Relationship Banker I provides an exceptional customer experience in person on the cash line and by phone, while helping improve customers’ financial wellness. The role builds personal connections while processing transactions, identifies ways Regions can meet customer needs, and assists with resolving customer service inquiries. It is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, wants to educate customers about banking options, and has strong communication and personalized customer-service skills. The position is full-time and incentive eligible. It requires tracking hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. The role is located at the Highway 280 branch in Phenix City, Alabama.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and stay informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals and needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties delegated by the Branch Manager, and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and help meet financial needs.