Relationship Banker I - Johns Creek Branch

Regions Bank•Atlanta, GA

4d•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role creates personal connections while processing transactions, identifies ways Regions can meet customer needs, and assists with resolving customer service inquiries. It is suited to candidates with prior teller, limited banking, or some retail sales experience who want to begin a banking career with opportunities for growth and development. The successful candidate is ambitious and adaptable, communicates well, and provides personalized service while educating customers about banking options. The position is full-time, incentive eligible, and eligible for overtime under the Fair Labor Standards Act when applicable. It is based at the Johns Creek branch in Suwanee, Georgia. The listed target pay range begins at $41,581.16 USD, with a median of $49,224.00 USD. Actual pay may vary based on experience, skills, knowledge, contribution, job location, and performance.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and sustaining attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent customer experience on the cash line while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services, fulfill basic servicing requests, and assist with basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers about standard consumer products and digital banking solutions, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations; complete duties delegated by the Branch Manager and help manage, identify, and report operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance about Regions’ solutions.
May make outbound calls to customers and prospects using generated lead lists to explain emerging technology and assist with financial needs.