Relationship Banker I - Johns Creek Branch

Regions Bank•Atlanta, GA

5d•$41,581 - $49,224•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone, processes transactions, identifies ways to meet customer needs, and assists with end-to-end customer service inquiries. The role builds personal connections with customers and supports their financial wellness. It is suited to candidates with prior teller, limited banking, or some retail sales experience who are interested in career growth and development. The successful candidate is ambitious and adaptable, with strong communication and personalized customer service skills. The position is based at the Johns Creek branch in Suwanee, Georgia. It is full-time and incentive-eligible, with overtime eligibility under the Fair Labor Standards Act for hours worked over 40 per week.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience while handling deposits, withdrawals, payments, and other typical teller transactions.
Answer customer inquiries about products and services and fulfill basic servicing requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop relationships with customers and stay informed about their relationship with the bank.
Educate customers about standard consumer products and digital banking options, including mobile, online, and ATM offerings.
Assist branch and fellow team members with basic tasks to resolve customer problems.
Refer customers to internal experts when more complex financial goals or needs are identified.
Follow bank processes and procedures and applicable laws and regulations, complete duties assigned by the Branch Manager, and help ensure sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing guidance about Regions' solutions.
May make outbound calls from generated customer and prospect lead lists to educate customers about emerging technology and assist with their financial needs.